African bubu dress with Aso-Oke by Saphire Essentials

Height- 6"

Width- 1"

Length- 3"

Weight- 0.11lbs

Shipping Policy

Last Updated: 08/27/24

1. Shipping Rates

• Domestic Shipping: We offer a variety of shipping options for domestic orders. Shipping rates are calculated based on the weight of the items and the destination. You will be able to see the shipping options and rates at checkout.

2. Processing Time

• Order Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
• Order Cutoff Time: Orders placed after 3 PM EST will be processed the next business day. Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Times

• Domestic Shipping Times: Estimated delivery times vary based on the shipping method chosen at checkout:
• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

4. Shipping Carriers

• We use trusted shipping carriers, including USPS, and UPS . The carrier used will be determined based on the shipping method selected and the destination of the package.

5. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order directly from your account on our website.

6. Shipping Restrictions

• P.O. Boxes: We are unable to ship to P.O. Boxes. Please provide a physical address for delivery.

7. Order Issues

• Lost or Damaged Orders: If your order is lost or arrives damaged, please contact our customer service team at info@saphireessentials.co within 7 days of receiving your shipment. We will work with you to resolve the issue and ensure your satisfaction.
• Incorrect Address: Please ensure that the shipping address provided is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Return Policy

You can return items within 14 days of delivery for a refund or exchange, except for body care products, which are non-returnable for hygiene reasons. Items must be in their original, unused condition. To initiate a return, contact us at info@saphireessenials.co.

Return shipping costs are the customer’s responsibility unless the return is due to an error or defective product. Refunds will be processed to the original payment method within 5-7 business days after receipt of the returned item.

1. Eligibility: Please note that we do not accept returns or exchanges for our body care products, including the Net Sponge. This policy is in place to ensure the safety and hygiene of our customers.

2. Damaged or Defective Items: If you receive a damaged or defective Net Sponge, please contact us immediately at info@saphireessentials.co. We will evaluate the issue and make it right.

3. Exceptions: Our return policy does not apply to sale items or gift cards.

4. Refunds: If your return is accepted, we will notify you and process the refund within 7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any further questions or concerns about our shipping and return policies, please don't hesitate to contact us at info@saphireessentials.co. We are here to assist you!