FAQ

📌 Frequently Asked Questions (FAQ)

🚚 Shipping & Delivery

Where do you ship from?
All orders ship from our studio in Maryland, USA.

How long does shipping take?
Standard delivery takes 3–5 business days within the U.S. We currently do not offer international shipping.

Do you offer express or priority shipping?
Yes! Priority shipping is available at checkout.

🔁 Returns & Exchanges

Do you accept returns or exchanges?
Yes — returns are accepted within 14 days of delivery only if the issue was our fault (e.g., wrong or damaged item). Items must be unworn, unused, and in original condition.
🚫 Please note: We do not accept returns on body care items due to hygiene reasons.

📏 Sizing & Fit

Are your boubou dresses one-size?
Yes! All our boubous are free-size, designed to fit US sizes 4–20 comfortably.

Is there a size chart available?
Absolutely! A detailed size chart is included on each product page.

Do I need to hem or adjust the dress?
Nope — as long as you review the product description and sizing guide, your dress should fit just right.

🧼 Product Care

How should I care for my dress or sponge?
We’ve created a Fabric & Care Guide to help you care for each piece properly.

🧽 Exfoliating Net Care

How long does the exfoliating net last?
With proper care, it can last 2 to 5 years without damage.

Is it safe for sensitive skin?
Yes! It’s gentle and suitable for all skin types.

How do I clean and store it?
Soak it in hot water and vinegar for 30 minutes once a month, then air dry.

📦 Orders & Tracking

How do I track my order?
Once your order is processed and shipped, you’ll receive an email with your tracking number.

Didn’t receive tracking info?
No worries! Please email us through the contact page — and live chat is coming soon for faster support.

♻️ Restocks & Custom Orders

Do you offer custom orders or sizing?
Not at this time — all styles are limited edition and handmade.

How often do you restock?
We restock popular items every 2 to 4 weeks, depending on production and shipping from Nigeria.

💳 Payments & Discounts

What payment methods do you accept?
We accept Apple Pay, PayPal, Shop Pay, Venmo, Google Pay, and all major credit/debit cards.

Do you offer discounts?
Yes! Get 10% off your first order when you sign up for our email list.

💎 Our Brand Promise

  • ✅ Handmade in Nigeria

  • 🖤 Black-owned

  • 👑 Woman-owned

  • ✨ Built for bold, confident women around the world